Mistleaf Treats Privacy Notice
At Mistleaf Treats, located at 789 Gumleaf Lane, Unit 3A, Cairns, Queensland, 4870, Australia, we are committed to protecting your privacy. This Privacy Notice outlines how we collect, use, disclose, and manage your personal information when you interact with our site, purchase our custom-designed cakes, rainforest-themed patisserie, canopy-inspired desserts, specialty coffees and teas, book event catering, or enroll in our baking classes.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: This includes your name, email address, postal address, phone number, and payment information (e.g., credit card details) when you place an order, make a booking, or register for a class.
- Order Details: Information related to your cake designs, catering needs, preferences for our rainforest-themed patisserie, and any dietary restrictions or allergies you provide to us.
- Interaction Data: Details of your visits to our site, including traffic data, location data, product views, and other communication data.
- Communication Information: Records of your correspondence with us via phone, email, or our online platform.
- Baking Class Enrollment Data: Information provided when you register for baking classes, which may include skill level or previous experience.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Processing Orders and Services: To fulfill your orders for custom cakes, patisserie, and coffee, manage event catering bookings, and administer baking classes.
- Customer Support: To provide you with customer support, respond to your inquiries, and address any issues you may have.
- Personalisation: To tailor our custom-designed cake suggestions, patisserie offerings, and communications to your preferences.
- Service Improvement: To understand how our site and services are used and to improve our offerings, including our rainforest-themed desserts and baking class curriculum.
- Marketing and Promotions: With your consent, to send you updates, promotions, and information about new products or services, such as seasonal canopy-inspired desserts or new coffee blends. You can opt-out at any time.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
3. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To third-party vendors and service providers who perform services for us or on our behalf, such as payment processing, website hosting, email delivery, and customer service. These providers are obligated to protect your information.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Consent: With your explicit consent for any other purpose not outlined here.
4. Data Security
We implement appropriate technical and organisational measures designed to protect your personal information from accidental loss, unauthorised access, use, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
5. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: The right to request access to the personal data we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete personal data.
- Erasure: The right to request deletion of your personal data under certain circumstances.
- Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Objection to Processing: The right to object to the processing of your personal data, particularly for direct marketing purposes.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided below.
6. International Data Transfers
As Mistleaf Treats operates in Australia, your personal information will primarily be processed within Australia. If we transfer your personal data outside of Australia, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
7. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
8. Changes to This Privacy Notice
We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. We encourage you to review this Privacy Notice periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us:
- Mistleaf Treats
- 789 Gumleaf Lane, Unit 3A
- Cairns, Queensland, 4870
- Australia